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Senior ProductOperations Manager

Go-to-Market Enablement, Software Adoption, and Process Innovation

Mark Ulbrich sitting at Audi of America's headquarters in Virginia

How I Deliver Results

Leadership & Influence

I build trust with stakeholders through meticulous execution and continuous improvements. This ensures products are not only launched, but supported, adopted, and scaled for impact.

Execution & Delivery

I establish clear processes and standards to guide delivery. By listening to stakeholders and mapping workflows, I ensure experiences exceed expectations, driving satisfaction and revenue.

Improvement & Growth

I analyze product experience data to identify points of friction in the customer journey. These insights inform the strategy and roadmap that deliver immediate improvements and growth.

Brands Represented

  • Audi of America
  • Volkswagen of America
  • Land Rover of North America
  • BMW of North America
  • Toyota Motor Sales USA
  • Overstock
  • GreenTech Automotive
  • Ultra Motor
  • SiriusXM
  • Vex Robotics
  • Wells Fargo
  • Best Buy